The Business Repair Work Flow System manages product repair work flow and promotes information reuse to enhance business process efficiency.

Business Process Optimization

• With real-time correspondence regarding repair requests.
• Provides shorter time to deal with requests.
• An electronic sheet enables paperless record-keeping.
• With abundant graphically displayed functions for monitoring and analysis.

Work Flow Security

• E-signature capability enables document confirmation and prevents falsification.
• The Adobe Acrobat e-signature functionality can also be utilized.

Main Functions

• Creation of repair request documents/plans/reports
  • Essential info (object/problem/analysis/cause/measures/effects)
  • Repair scale (repair number/method/emergency degree)
  • Cost
  • Sheet output functionality in PDF form
• TOA/reception history management
  • Listing of correspondence situations
  • Retrieval of accumulated information
• Analysis and total functions
  • Summarization and graph output
  • CSV output
  • Analysis output
• Groupware functions
  • Mail notification
  • Electronical approval
• Master maintenance function
• User interface
  • Japanese/English interface switch